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Nortel Business Communication Manager

Small and medium-sized companies are changing the business landscape in the new economy, and Nortel Networks delivers the tools to help you compete with the largest, most powerful companies in the world.

Business Communication Manager (BCM) levels the playing field by leveraging the endless possibilities of the Internet, delivering a broad range of benefits that will enable you to increase the profitability and enhance the professional stature of your business.

Now, companies of all sizes can successfully enter the world of e-commerce, work more effectively with their business partners, and enjoy the cost advantages of a converged data/voice networking environment.

In addition, Business Communication Manager (BCM) delivers full support for the best-selling Nortel Networks Norstar phone systems.

Product Documentation

BCM - size 802kb

Business Value Features Disclaimer

Message Solutions for Growing Businesses

Meetings, business travel, on the phone - in a world where people are constantly in motion, you need a messaging system that can make your people available to your customers, even when they are too busy to receive incoming calls. Business Communication Manager (BCM) meets that need by delivering advanced capabilities for managing your voice messages, fax transmissions and email.

Breakthrough Call Handling System Answers Customers Needs

When it's handled right, efficient call handling can be a time saving convenience to your customers, speeding them in the direction they need to go. Our call handling and messaging applications actually enhance customer satisfaction by saving them time, maximizing the effectiveness of your on-staff personnel, and increasing company profits.

Increasing Efficiency with Call Center Technology

With a Call Center, your business can realize the same benefits as your larger competitors:

increased customer satisfaction
improved employee efficiency
the enhanced profits that a more smoothly-run business will generate

A key component of the Business Communication Manager (BCM), either Basic Call Center or Professional Call Center, can be activated depending on the needs of your business.

Secure Internet Access - Turnkey solution with no other IP device or router required. Built-in firewall and efficient shared bandwidth for multiple LAN users.
IP Routing - Built-in IP routing to allow easy management and network reliability. Remote network access provides employees new ways to work together.
IP Telephony Gateway - A single, cost-effective way to support both telephony and data needs.
Voice Messaging - Professional voice messaging system at a fraction of the cost of stand alone systems. Easy to use system provides at least 200 hours of message storage and 1000 voice mailboxes.
Fax - Incoming faxes are stored in voice mail box, then printed from your PC or forwarded to another PC or fax machine.
Unified Messaging - Single point for all your messages: voicemail, email, and fax messages via easy access from your multimedia Windows PC.
Message Networking - Forward voice messages over the IP network. Compatible with third-party vendors.
Auto-Attendant - Automatically handles calls by routing to appropriate destination. Fully customized from administrators PC.
Attendant Console - Software solution that enhances Auto-Attendant by providing a personal touch from the receptionist. Computer Telephony Integration (CTI) allows person to manage call flow with point-and-click window interface.
Basic Call Center - Supports up to 10 agents and two agent queues. Calls prioritized and has message broadcast while customers are in queue.
Professional Call Center - Supports 48 agents and 16 individual queues. Includes dozens of advanced features to closely monitor call volume, customer calling patterns, hold times, durations of calls and more.

Pricing and availability are subject to change. Not all services available in all areas. Additional charges may apply. Please contact TDS with any questions.

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