Nortel Communication Server 1000

Today's enterprises face constant pressure to improve the customer experience. The new enterprise network has to anticipate customers needs, support seamless collaboration and enable exceptional levels of personalized service.

To maximize productivity, profitability and ensure long-term customer relationships, an enterprise needs to transform itself to support an Engaged Business application environment - one that is responsive and enables a consistent level of service whenever customer contact is made regardless of the physical location or communication access points used by employees. The result? Increased revenues, reduced costs, enhanced customer service and increased productivity.

By eliminating network boundaries with a converged network infrastructure, enterprises can consolidate network operation, react quicker, and ultimately meet customer needs more precisely. Communication Server 1000 (CS1000) from Nortel Networks lets you do just that.

Communication Server 1000 (CS1000) delivers telephony and multimedia services over a converged IP infrastructure that eliminates unnecessary network duplication and offers enterprises a number of options designed to address their unique communication and business needs.

Built upon the combined capabilities of the highly reliable Meridian 1 PBX technology and the innovation introduced with the Succession 1000 IP PBX, Communication Server 1000 (CS1000) opens the door to a breadth of new applications and services.

Product Documentation

Communication Server 1000 - size 1.1Mb

  • Builds on Existing Investment - Communication Server 1000 (CS1000) is the next step in telephony software innovation, IP Telephony evolution and provides a seamless transition for both Meridian 1 and Succession 1000 systems.
  • Migrate to IP Telephony at Your Own Pace - Incorporate new technology as you need it, at either an evolutionary or revolutionary pace.
  • Engaged Business and Multimedia Applications - Provides employees with powerful tools that can increase productivity and improve customer service and loyalty.
  • Integrated Applications - A suite of productivity-enhancing solutions can be extended to users transparently across an IP network without having to add separate servers or adding to management overhead. Includes: Integrated Personal Call Director, Integrated Recorded Announcement, Integrated Conference Bridge, Integrated Call Assistant.
  • Unified Messaging - Call Pilot 2.0 combines e-mail, fax and voicemail to allow employees to maximize productivity and flexibility.
  • Customer Contact and Self-Service Solutions - Versatile end-to-end applications help meet contact center challenges in today's dynamic customer service environments.
  • IP Telephony Client Solutions - Brings the features and services of Meridian 1 and Succession 1000 to your fingertips with a broad portfolio of digital phones, IP phones, software phones and analog phones.
  • End-to-End Convergence - Reduce network bottlenecks and complexity with the high performance and reliability and security of scalable switching and routing solutions for IP Telephony applications.
  • Distributed Communications - IP provides cost-effective voice and data services to geographically distributed workforce, while providing a seamless customer and employee experience.
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