Nortel Business Communication Manager

Small and medium-sized companies are changing the business landscape in the new economy, and Nortel Networks delivers the tools to help you compete with the largest, most powerful companies in the world.

Business Communication Manager (BCM) levels the playing field by leveraging the endless possibilities of the Internet, delivering a broad range of benefits that will enable you to increase the profitability and enhance the professional stature of your business.

Now, companies of all sizes can successfully enter the world of e-commerce, work more effectively with their business partners, and enjoy the cost advantages of a converged data/voice networking environment.

In addition, Business Communication Manager (BCM) delivers full support for the best-selling Nortel Networks Norstar phone systems.

Product Documentation

BCM - size 802kb

Message Solutions for Growing Businesses

Meetings, business travel, on the phone - in a world where people are constantly in motion, you need a messaging system that can make your people available to your customers, even when they are too busy to receive incoming calls. Business Communication Manager (BCM) meets that need by delivering advanced capabilities for managing your voice messages, fax transmissions and e-mail.

Breakthrough Call Handling System Answers Customers Needs

When it's handled right, efficient call handling can be a time saving convenience to your customers, speeding them in the direction they need to go. Our call handling and messaging applications actually enhance customer satisfaction by saving them time, maximizing the effectiveness of your on-staff personnel, and increasing company profits.

Increasing Efficiency with Call Center Technology

With a Call Center, your business can realize the same benefits as your larger competitors:

  • increased customer satisfaction
  • improved employee efficiency
  • the enhanced profits that a more smoothly-run business will generate
A key component of the Business Communication Manager (BCM), either Basic Call Center or Professional Call Center, can be activated depending on the needs of your business.
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