From tornadoes and lightning strikes to ice storms and wildfires, TDS customers across thirty states have experienced all forms of Mother Nature’s strength this year. And now, hurricane season is underway.

To help you keep your family safe, and the lines of communication open, here are a few things to keep in mind:

• When the power’s out, your landline phone may still work (as long as the phone lines aren’t damaged). TDS supplies power to our landline network via alternative energy sources including large batteries powered remotely at central offices or gas powered generators.
• Check for phone service using a corded traditional landline phone (the kind that plugs directly into the wall jack). If you have a cordless landline handset, it won’t work if there’s no power—even when your TDS service is working.
• Do not touch or move phone or power lines that have fallen on the ground or are stretched due to trees or the weight of ice.
• Do not steal (or borrow) generators or gasoline from generators that are supplying emergency services—you could be arrested. These facilities are under surveillance 24/7 by local authorities, neighborhood watch groups, and TDS personnel. Phone, Internet, and even cellular phone services all depend on the landline network to route calls and data. Removing generators before commercial power is back up only delays the recovery progress.
• Have a communications plan for your family and extended family. The American Red Cross offers tips on what to include.
• Keep your cell phone charged and know where your car charger is located. Be aware, even if your phone is charged, you may need to drive to another area to receive a cellular signal.
• Back up your computer data with off-site “in the cloud” data storage products like TDS’ Backup Online. If your home incurs severe damage or you need to evacuate quickly, data backup products can provide peace of mind—you’ll know your photos, files, and other important documents are safe.
• Teach your young children how to dial 911 and what to say. Only landlines are connected to local dispatchers. When dialing 911 on a cell phone, immediately provide your location—dispatchers can’t always trace your signal to locate you like they can when calls are placed from a landline phone.
• Unplug your computer from the wall and phone jack during lightning storms to prevent potential modem problems from power surges, even if you have surge protection.
• Do not use your landline or cellular phones during lighting storms.

During emergencies, your communications needs are critically important and so is your safety. Following these tips can keep you connected—safely.