In early June, Ryan Glauber, a TDS technician went to a customer’s home in Zionsville, Ind. to repair their Internet. It had been down since a weekend lightning strike. While accessing the Optical Network Terminal in the basement, Glauber smelled gas. He quickly evacuated the family of five, shut off the gas on the outside of the house, and then called the fire department.

“He saved our lives,” said the customer. “I cannot express enough appreciation for what he did for us.”

The fire department reported that the amount of gas build-up had reached explosive concentration. When asked about saving a family of five, Glauber replied, “I didn’t do anything any other technician wouldn’t have done. I’m just the guy who got the service ticket.”

Glauber returned to the customer’s home a few days later to fix the Internet, after the house had aired out.