Carrier Services - Customer Guides and Forms
These manuals serve as guides for completing forms for specific
types of agreements. You'll also find forms for many of these
agreements. If you have questions or need more information, contact
and Conduit Rental Manual:
Retail Resale Administration
Section I: General and Administrative Requirements
This section outlines the business processes for
local telecommunication providers in the TDS Telecom serving
area. The information includes items required by TDS Telecom
to process service requests from a RESELLER.
Section II: Resale
This section highlights business procedures associated with
the reselling of TDS Telecom products and services. It assumes
the Reseller has negotiated and executed a Retail Reseller
Agreement with TDS Telecom and has met all conditions outlined
in Section I of the manual.
Section III: Pre-Ordering
This section discusses pre-ordering information. Pre-ordering
provides the Reseller certain information that may be needed
when utilizing resold local exchange services.
Section IV: Ordering
This section covers each ordering form and the field entry
requirements for local service. Additional information to
assist the RESELLER in submitting complete and accurate information
is also provided.
Section V: Trouble Administration
This section provides a high-level overview of the trouble
administration process as it pertains to Resellers; describes
trouble administration roles and responsibilities of both
the Reseller and TDS Telecom; and lists Reseller procedures
for submitting a trouble report to TDS Telecom.
The Reseller's Manual provides detailed information applicable
in the states served by TDS Telecom. The information is generally
applicable in all states, however, due to individual state requirements,
including specific Public Service Commission rules and decisions,
aspects of the handbook may not apply or may apply differently
in an individual state. It is recommended that the RESELLER contact
TDS Telecom Carrier Relations to confirm the applicability in
a particular state, if a question arises. In addition, there may
be times when a specific Resale Agreement conflicts with this
handbook. In those instances the Resale Agreement will prevail.
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