local number portability

Carrier to Carrier Migration Procedures for TDS Metrocom

The following information contains TDS Metrocom's Local Number Portability process for Wisconsin, Illinois and Michigan. (SPID 7804)

• Customer Service Record (CSR)
• Local Service Request (LSR)
• Sending Sups or Cancel
• Numbers Not Taken
• Reject Reasons
• Contacts and Escalation
  

Customer Service Record (CSR)

• CSR Requests should be emailed to: csr@tdsmetro.com
• Request must include: Customer Name, Telephone Number and statement "LOA on file, available upon request".
• Submit one account per email. We cannot accept multiple CSRs in one email.
• The email's subject line should be in the following format:
  CSR/Customer Name/000-000-0000
• TDS will provide CSR in 48 hours of receiving the request.
  

Local Service Request (LSR)

• LSR requests should be emailed to reswinback@tdsmetro.com for residential orders and buswinback@tdsmetro.com for business orders.
• Subject line of the email must be in the following format:
  Carrier Name/LSR/Customer name/000-000-0000/DD
• LSR form must be attached to the email in the following formats: MS WORD or MS EXCEL
• LSR must be filled out on an LSOG LSR form. If your company does not currently have an LSR form it uses, you may download one here: LSOG LSR form (click here to download)
• TDS will provide an FOC (if the order is accepted) for 5 business days after the order was entered. If the DD requested is more than 5 days, TDS will provide that requested DD. The receiving carrier should request due dates appropriately.
• LSRs sent after 3PM CST will be considered received the next business day, LSRs received after 3PM CST on Friday will be considered received on Monday.
• TDS Metrocom will respond with FOC or reject within 48 hours of receiving the LSR.
• Requests that do not follow this format may be rejected.

Sending Supps or Cancel

• Supps can be emailed to reswinback@tdsmetro.com for residential orders and buswinback@tdsmetro.com for business orders.
• Subject line of the email must be in the following format:
  Carrier Name/SUPP-Supp code/Customer name/000-000-0000/DD
• Valid Supp codes are:
  1 – Use for cancellation only
  2 – Use for DD changes. Code 2 can only be used after receiving FOC
  3 – Any other changes other than DD or cancellation – please specify change
• TDS Metrocom will FOC DD changes and cancels within 48 hours of receiving the Supp. Supps to correct rejects will be processed like new LSR’s within the six (6) day interval.
• To ensure timely processing of Supps, we request that a Supp be sent at least two (2) business days prior to DD.
• TDS will not guarantee completion of Supps that are sent on DD.

Numbers Not Taken

• If a Supp or Cancel is not received within 48 hours of the reminder, TDS will cancel the pending order and a new order will need to be submitted.

Reject Reasons
TDS will reject orders for the following reasons. Reject reasons include, but are not limited to:

• Incorrect Subject line Format
• LSR sent to incorrect mailbox
• TN not found in TDS records
• TN currently in disconnect process
• Pending Order in process on acct
• BTN does not match customer name
• Incorrect address
• Invalid DD
• Incorrect Req Type (DSL, T1 lines, RCF etc cannot be reused and must be submitted as CB)
• Insufficient or Missing information
• Duplicate Order
• Incorrect Supp type
• NPQTY does not match number of TNs listed
• Conflicting Information
• Other

Contacts and Escalation