Local number portability

Carrier to Carrier Migration Procedures for TDS Metrocom
Escalation and Expedite Procedures

The information below provides direction and clarification to other local service providers. This outlines contacts, intervals, policies and procedures.

Customer Service Records
Before submitting a Customer Service Request, the requesting Carrier will need to verify the Service Provider Identification (SPID) in the Number Portability Administration Center (NPAC). The SPID for TDS Metrocom is 7036. If the requesting Carrier is unable to find an active NPAC record, it can also check the LERG. If a TN does not match our SPID but it is an TDS Metrocom customer, the requesting Carrier should obtain the CSR from Qwest. The requesting Carrier is responsible for ensuring it has proper authorization before requesting a CSR. By requesting a CSR the requesting Carrier is representing that it has proper authorization. TDS Metrocom’s goal is to respond to CSR requests within two business days.

CSR Request Contact Number, Fax Number and Hours of Operation
Fax Number for CSR Requests: (218) 568-7995
Hours of Operation: Normal CSR Request business hours are 8 a.m. - 5 p.m. Central Standard Time.

LNP Port Out Procedures
In order to process a request to port out a number, the requesting Carrier will need to verify the SPID in NPAC. The SPID for TDS Metrocom is 7036 If the requesting Carrier is unable to find an active NPAC record they can also check the LERG. If the telephone numbers belong to TDS Metrocom, the requesting Carrier must submit a Local Service Request (LSR) via fax.

LNP Port Out Policies
Order Intervals
LSRs received after 3 p.m. Central Standard Time will be considered received the following business day.

Supplemental Orders
If a requesting Carrier supplements an LSR, and the supplement is received at least 48 hours before the due date established, TDS Metrocom will make every attempt to meet the original requested due date. In the event it is unable to meet the original due date, the new due date will be reflected on the FOC. If submitting the supplement less than 48 hours before the due date established, use the standard interval from the date of the supplement. If an exception is required, follow the escalation process. In addition, place a courtesy call to the level one LSR contact.

Partial Port Outs
If requesting a partial port out for the customer, the LSR should state, "Partial Port" in the remark section of the LSR. Please clearly identify the numbers/services disconnecting. Any numbers not listed on the disconnect form will remain with TDS Metrocom and be billed to the customer by TDS Metrocom.

Reuse of Facilities
TDS Metrocom encourages re-use of facilities for analog unbundled loop. The LSR must state, "Reuse of Facilities" in the remarks section. The request type on the LSR will need to be "BB" with an activity of "V" or "Z".

Inactive Telephone Numbers
TDS Metrocom will only port out active telephone numbers.

Local Service Request
To submit an LSR, the submitting carrier must complete a form that conforms to OBF guidelines and submit it to TDS Metrocom via fax.

OBF quality forms can be obtained at the following link under the view forms drop down box. http://www.qwest.com/wholesale/pcat/resale.html

LNP Port Out Contact Number, Fax Number and Hours of Operation
Contact for Port Outs: (218) 568-4000 ask for Order Coordination Team
Fax Number for Port Outs: (218) 568-7995
Hours of Operation: Normal LNP business hours are 8 a.m. - 5 p.m. Central Standard Time.

Expedite and Escalation Procedures for CSRs and Local Service Requests
The document below outlines the procedures for requesting CLECS/LECS to escalate or expedite a CSR and/or LSR request.

Escalation and Expedite Procedures for Local Service Requests and Customer Service Requests

The following outlines the fax numbers, escalation contacts and port out intervals:

LSR Standard Interval Guidelines

*Expedite requests can be requested to shorten the standard interval for a LSR. Expedites should only be pursued in critical situations and will be considered on a case by base basis.

Expedite/Escalation Contacts

CSR Standard Interval: Two business days from the day the LSR was faxed or submitted


CSR Expedite/Escalation

Hours of Operation
LSR/CSR support is available Monday through Friday 8:00 a.m. to 5:00 p.m. Central Standard Time, excluding the following holidays:

New Years Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Day after Thanksgiving Day
Christmas Eve
Christmas Day