Importance of Telecommunications Relay Service (TRS)

TRS provides a life-saving connection between telephone users and people who use text telephones (also known as TTYs) because of a speech or hearing disability. To place a call between telephone and TTY, users simply call 711 in any state.

A Communications Assistant (CA) processes the call by typing any spoken words and relays them for the TTY user to read. The CA will also read aloud the words that the TTY user types back to the telephone user. There is no censorship. All conversations are private and confidential.

Relay services are available in both English and Spanish, 24 hours a day. For more information, call 1-888-CALL-TDS to talk with a customer advisor or simply dial 711 to be connected with TRS.

To learn more about TRS, visit: http://www.fcc.gov/cgb/consumerfacts/trs.html.